We are delighted that you are interested in our products and will be happy to answer your questions. Let us know your request via our contact form .

Yes, of course. We love discounts, competitions and other great promotions. Would you like to be informed about what we have in store for you? Then sign up for our newsletter and receive news about aevor! We are also active on social media, at TikTok, Instagram and YouTube. There are also discount promotions and codes from time to time. Have a look!

Here you will find all the partners who sell our products.

After you have placed your product in the shopping cart, click on "Proceed to checkout". There you will find a list of all the products in your shopping cart and below this list is an input field for your discount code. Enter the discount code there and then click on "Apply". If the code is correct and valid, the purchase price will be adjusted accordingly.

Get notified when your desired product is available again. To do this, sign up for the Out-of-Stock Reminder with your e-mail address. You will find this on the page of the sold-out product in the form of an input field.

If you have not received a confirmation from us, please also check your SPAM folder. Unfortunately, our automated emails sometimes end up there. If you can't find anything there either, please contact our Customer Happiness Team.

To ensure that your order is on its way as quickly as possible, the order request is automatically sent to our logistics department after online payment. Unfortunately, it is not possible to cancel or change the data. If you would like a different item, please order this separately. If you do not wish to keep your order, you can return the ordered items to us within 30 days. Please follow the instructions at Returns and complaints - AEVOR. Alternatively, you have the option of refusing to accept the parcel, in which case your order will be automatically returned to us and the purchase price refunded.

In addition to Germany and Austria, we deliver to the following countries in Europe:

Belgium, Bulgaria, Denmark, Estonia, Finland, France,
Greece, Italy, Netherlands,
Austria, Sweden, Ireland, Spain (not to the Canary Islands),
Luxembourg, Poland, Portugal, Romania, Czech Republic, Hungary, Croatia,
Lithuania, Latvia, Slovakia, Slovenia

We also deliver to Switzerland . Deliveries to Switzerland may incur additional VAT, customs duties or other fees such as customs clearance costs. These costs are not included in the cost of goods or shipping costs for end customers and may have to be paid by you to a third party when importing the goods. VAT is calculated on the basis of the taxable value of the goods, which is made up of the value of the goods, shipping costs, customs clearance costs and customs duties.

You can find detailed information on customs duties in the TARES calculator of the Federal Customs Administration at: https://xtares.admin.ch/tares/login/loginFormFiller.do.

From an order value of 100€ there are no shipping costs. For orders below the minimum order value, shipping costs €3.90 (DE & AT). Shipping abroad costs €7.90 and is free from a minimum order value of €200. Deliveries to Switzerland cost 19.90€.

Your new item should reach you within five working days. If you are waiting longer than five working days for your item, you can send an email to info@aevor.com to check the status of your parcel. Sometimes parcels get stuck at customs or the address cannot be found. We apologize for any inconvenience this may cause.

It is also possible to have the order delivered to a DHL Packstation. To do this, simply enter the Packstation in the "Address" field and your personal DHL post number in the "Apartment, room, etc. (optional)" field your personal DHL postal number.

If the parcel was not delivered to your neighbors or a Packstation, an investigation must be made with the shipping service provider. In this case, please contact our Customer Happiness Team. We will help you further.

Unfortunately, for technical and logistical reasons, it is not possible to change the address afterwards. If the parcel cannot be delivered, it will be sent back to us and we will refund the purchase price. In this case, please place the new order proactively. We have also activated an automatic address correction in the checkout that corrects incorrect addresses.

Have you changed your mind? That happens! So that you don't have to make a hasty decision, you have 30 days to exchange your new item. Please note: Returns are only possible with proof of purchase. This also applies if the item is a gift. Further details on returns can be found on the returns portal and our terms and conditions.

No, from 01.10.2023 we have decided to charge a flat rate for returns. We want to take a further step towards responsible consumption. Returns have a negative impact on the CO2 balance and therefore also on the world in which you live. Under "How can I avoid returns", we give you tips on how you can shop responsibly online.

You can use our returns portal for returns from Germany and Austria. After specifying which items you want to return, we will create a QR code for your return shipping label from DHL. The QR code will also be sent to your email address. You can use it to go to a parcel drop-off point or your parcel carrier, show the QR code and the label will be printed for you.

Unfortunately, we do not offer a return label for returns outside Germany and Austria. You are welcome to return the goods at your own expense to the following address:

baesiq GmbH - Retoure B2C

c/o dadada GmbH

Heinrich-Barth-Str. 16

53881 Euskirchen



As soon as the package arrives at the warehouse, you will receive a credit note by e-mail
and within about one week the money will be refunded to the original
payment method.

As soon as we receive your returned goods from Germany or Austria in our warehouse, we will issue a credit note and deduct the flat rate of €3.90 for the return shipment. Once this process has been completed in the accounting department, you will receive an email from us.

We are sorry about that! In this case, please contact our Customer Happiness Team to start the complaint process. We will get back to you as soon as possible and help you to resolve everything to your complete satisfaction.

Yes! In the context of sustainability, we always try to offer a wide range of spare parts so that, in the best case, the product does not have to be replaced or disposed of.

We offer a wide range of spare parts, such as replacement chest straps, lap belts, buckles, etc. Please visit our spare parts store. If you are still within the warranty period and require a replacement part as part of your claim, please contact our Customer Happiness Team for more information.

If you have received a free product as part of a promotion, this is only valid in combination with a "main product", i.e. you must keep at least one product worth at least €70 from your order in order to keep the free product free of charge. Otherwise, you would have to return the free product or pay the full purchase price for the goodie. In the latter case, we will send you a corresponding invoice.

Upon receipt of your return, the amount will be refunded to you using the same payment method you used to pay for the order. Accordingly, the refund for returns from Germany or Austria will be reduced by the flat-rate return costs of €3.90. Returns from other countries must be sent back at your own expense. Please note that a direct exchange is unfortunately not possible.

Responsibility towards our environment is a central part of AEVOR's brand identity. We have therefore decided to introduce a flat-rate returns fee. We want to promote conscious consumption and ensure that only items that are actually unwanted or defective are returned. Together with you, we are taking responsibility for a more sustainable future.

Another central component of our identity as a company is transparency and, of course, we also hope that the introduction of the flat rate will have a positive economic effect, which we can invest in meaningful and sustainable products. You can find out how we do this at here.

The flat rate for returns for orders from Germany and Austria (from 1.10.2023) is 3.90 euros. This is only part of the costs actually incurred for a return (shipping, packaging, handling, cleaning, etc.). We will cover the majority of the costs so that you do not have to bear them alone. We also hope that this will raise awareness of the impact that returns have on our environment.

Returns from all other countries not mentioned are at your own expense.

You will be charged the flat rate for returns when you receive your refund. Here is an example: You return all items of an order with an invoice amount of €79.90. In this case, we will refund you €76.00 (€79.90 minus €3.90).

We are aware that returns cannot always be avoided. Perhaps the following tips will help you to at least reduce them, which not only saves time and frustration, but can also reduce the ecological footprint by saving on transportation routes and packaging material.

• Avoid ordering lots of different styles and sizes of one item. Instead, look for stores near you where you can try on our styles and find your perfect size.
• If you are unsure about your size, take a look at the model's height and the customer reviews for the item in our store.
• Use our size charts to find your recommended size and measure your body measurements precisely.
• Read the product descriptions carefully and look at the photos and videos.
• Only order a product if you really need it. It can help to think about how you would style it beforehand, does it go with existing items of clothing, can it be combined to be worn across seasons, for example? Do you already own a similar item?
• Take your time: It's best to wait when you discover new favorite styles with us and rather make a larger collective order, e.g. with friends

If you have any questions, please get in touch with our lovely Customer Happiness Team.

You've been racing through the city again and your AEVOR backpack shows it! We'll tell you how to get it clean again: Take a cloth or a sponge (please use the soft side), dip it in lukewarm water and rub it carefully over the dirty areas. Important: Please do not use soap! Depending on the model, the outer material of your AEVOR is sensitive to soap, which can cause the upper layers of fabric to come loose.

All our backpacks have a laptop compartment. Depending on the backpack model, different laptop sizes fit in the respective compartment. With the exception of the daypack, all our AEVOR backpacks fit a 15-inch laptop.

Our backpacks have many practical features. The Travel Pack has an extra compartment for shoes and can be used as hand luggage. You can store your bike helmet in the Roll Pack . Most of our backpacks have padded carrying straps and are therefore very comfortable even when worn for long periods. Additional compartments on the outside for pens, a tablet or even your water bottle make your Aevor a real everyday companion.

The difference lies mainly in the nature of the outer fabric. Black Eclipse has an outer fabric made from 600D recycled PET yarn, which is particularly tear-resistant. Our Proof products have TPU (thermoplastic polyurethane) coated ripstop outer fabric made from PET-recycled nylon, which is also significantly more abrasion-resistant and water-repellent.

Our products are highly water-repellent. The fabrics are extensively impregnated during the manufacturing process. On the outside, they are treated with a water-based PFC-free impregnation that repels water. On the reverse side, our tried-and-tested PU coating, which is also water-based, ensures that the material remains waterproof up to a water column of 13,000 mm. However, moisture can penetrate the seams and zippers in the event of heavy water flow, as there is a natural opening there.

You can take a closer look at the material variants in the close-ups on the product detail pages. You can also find useful information about the materials in the product description. Our backpacks are all made from sustainably woven fabrics that differ in their composition, texture, appearance and water resistance.

All our backpacks are the size of hand luggage. The perfect travel backpack for hand luggage is the Travel Pack. Not only does it offer plenty of space, it also has practical storage compartments. Of course, you can also travel with any of our smaller backpacks.

All our backpacks are unisex models. They can be worn equally by all genders. Thanks to various adjustment options, the backpacks can be adapted to any body type. Not sure which aevor is right for you? Take another look at the product pages of our models or the backpack comparison.

AEVOR makes backpacks, bags and accessories for you and your creative, dynamic lifestyle. Our products are for people who go their own way. Just like you.

Our most important sewing factories are located in Vietnam. However, the supply chains for textiles are very complex and multi-layered. We want to answer your questions as best we can. Find out more about our production and supply chains at Eco & Social.

Our products are made from sustainable materials and are produced fairly. We focus on PET recycling, as little production waste as possible and absolute transparency from the beginning to the end of the product cycle. Our water-repellent materials contain no PFCs. Instead, we use Neoseed, an environmentally friendly alternative. Read more about Eco & Social here!