We are delighted that you are interested in our products and will be happy to answer your questions. Let us know your request using our contact form .

Of course. We love discounts, competitions and other great promotions. You want to be informed about what we have in store for you? Then sign up for our newsletter and receive news about aevor! We are also active on social media, on TikTok, Instagram and YouTube. There are also discount offers and codes here from time to time. Take a look!

Here you can find all partners who carry our products.

After adding your product to the shopping cart, click on “Proceed to checkout”. There you will find all the products from your shopping cart listed, and below this list there is an input field for your discount code. Enter the discount code there and then click on “Apply”. If the code is correct and valid, the purchase price will be adjusted accordingly.

To do this, scroll to the bottom of our homepage and enter your email address in the “Newsletter registration” field.

You should then receive a confirmation email within the next 24 hours.

In some cases, it may take a little longer for you to receive your newsletter code. If you still haven’t received it after 24 hours, please contact our Customer Service.

Scroll to the bottom of a newsletter and click on “Unsubscribe from newsletter.” From then on, you will no longer receive promotional emails from us.

Get notified when your desired product is back in stock. To do so, sign up for the out-of-stock reminder with your email address. You will find this on the page of the sold-out product in the form of an input field.

If you have not received a confirmation from us, please also check your spam folder. Unfortunately, our automated emails sometimes end up there. If you still cannot find it, please contact our Customer Happiness Team.

To ensure that your order is shipped as quickly as possible, your purchase request is automatically forwarded to our logistics team after the online payment has been completed. Unfortunately, cancellations or changes to your order details are therefore no longer possible. If you would like a different item, please place a separate order. If you decide not to keep your order, you can return the items to us within 30 days. Please follow the instructions under Returns and Complaints – AEVOR. Alternatively, you may refuse to accept the parcel, which will automatically be returned to us and refunded to your original payment method.

In addition to Germany and Austria, we ship to the following countries within Europe:

Belgium, Bulgaria, Denmark, Estonia, Finland, France,
Greece, Italy, Netherlands,
Austria, Sweden, Ireland, Spain (excluding the Canary Islands),
Luxembourg, Poland, Portugal, Romania, Czech Republic, Hungary, Croatia,
Lithuania, Latvia, Slovakia, Slovenia

We also ship to Switzerland. For deliveries to Switzerland, additional VAT, customs duties, or other fees such as clearance charges may apply. These costs are not included in the product or shipping price for end customers and may need to be paid by you to a third party upon import. VAT is calculated based on the taxable value of the goods, which consists of the product value, shipping costs, customs clearance costs, and duties.

Detailed information about customs duties can be found in the Swiss Federal Customs Administration’s TARES calculator: https://xtares.admin.ch/tares/login/loginFormFiller.do.

There are no shipping costs for orders over €100. For orders below the minimum order value, shipping costs €3.90 (Germany and Austria). Shipping abroad costs €7.90 and is free for orders over €200. Deliveries to Switzerland cost €19.90.

Your new item should reach you within five working days. If you are waiting longer than five working days for your item, you can send an email to info@aevor.com to check the status of your parcel. Sometimes parcels get stuck at customs or the address cannot be found. We apologize for any inconvenience this may cause.

It is also possible to have your order delivered to a DHL Packstation. To do this, simply enter the Packstation in the "Address" field and your personal DHL postcode in the "Flat, room, etc. (optional)" field, enter your personal DHL postcode.

If the parcel was not delivered to your neighbours or a parcel station, an investigation must be initiated with the shipping provider. In this case, please contact our Customer Happiness Team. We will be happy to help you.

Unfortunately, changing the address is not possible for technical and logistical reasons. If the package cannot be delivered, it will be returned to us and we will refund the purchase price. In this case, you will need to proactively place a new order.

Please contact our Customer Happiness Team for this. We will update your invoice and send you the revised version digitally by email.

Changed your mind? It happens! So you don’t have to make a rushed decision, you have 30 days to exchange your new item. Please note: returns are only possible with a proof of purchase. This also applies if the item was a gift. For further details about returns, please visit the returns portal and our terms of service.

No, from 01.10.2023 we have decided to charge a flat rate for returns. We want to take a further step towards responsible consumption. Returns have a negative impact on the CO2 balance and therefore also on the world in which you live. Under "How can I avoid returns", we give you tips on how you can shop responsibly online.

You can use our returns portal for returns from Germany and Austria. After specifying which items you want to return, we will create a QR code for your return shipping label from DHL. The QR code will also be sent to your email address. You can use it to go to a parcel drop-off point or your parcel carrier, show the QR code and the label will be printed for you.

Unfortunately, we do not provide return labels for returns outside of Germany and Austria. You are welcome to send the goods back at your own expense to the following address:

baesiq GmbH - Retoure B2C

c/o dadada GmbH

Heinrich-Barth-Str. 16

53881 Euskirchen



As soon as the parcel arrives at our warehouse, you will receive a credit note via email, and within approximately one week the amount will be refunded to your original payment method.

As soon as we receive your returned goods from Germany or Austria in our warehouse, we will issue a credit note and reduce it by the flat rate for the return shipment of 3.90 €. Once this process has been completed in the accounting department, you will receive an email from us.

We are sorry about that! In this case, please contact our Customer Happiness team to start the complaint process. We will get back to you as soon as possible and help you to resolve everything to your complete satisfaction.

Yes! As part of our sustainability approach, we always aim to offer a wide range of spare parts so that, ideally, your product does not need to be replaced or disposed of.

We offer a variety of spare parts such as replacement chest straps, hip belts, buckles, and more. Feel free to visit our Spare Parts Shop. If your product is still within the warranty period and you need a spare part as part of a claim, please contact our Customer Happiness Team for further information.

If you have received a free product as part of a promotion, this is only valid in combination with a “main product”, meaning you must keep at least one product worth at least €70 from your order in order to keep the free product free of charge. Otherwise, you will need to return the free product or pay the full purchase price for the gift. In the latter case, we will send you a corresponding invoice.

Upon receipt of your return, the amount will be refunded to you using the same payment method you used to pay for the order. Accordingly, the refund for returns from Germany or Austria will be reduced by the flat-rate return costs of 3.90 €. Returns from other countries must be sent back at your own expense. Please note that a direct exchange is unfortunately not possible.

Responsibility towards our environment is a central part of AEVOR's brand identity. That is why we have decided to introduce a flat-rate returns fee. We want to promote conscious consumption and ensure that only items that are actually unwanted or defective are returned. Together with you, we are taking responsibility for a more sustainable future.

Another central component of our identity as a company is transparency and, of course, we also hope that the introduction of the flat rate will have a positive economic effect, which we can invest in meaningful and sustainable products. You can find out how we do this here.

The flat rate for returns for orders from Germany and Austria (from 1.10.2023) is 3.90 euros. This is only part of the costs actually incurred for a return (shipping, packaging, handling, cleaning, etc.). We will cover the majority of the costs so that you do not have to bear them alone. We also hope that this will raise awareness of the impact that returns have on our environment.

Returns from all other countries not mentioned are at your own expense.

The flat rate for returns will be charged when you receive your refund. Here is an example: You return all items of an order with an invoice amount of 79.90€. In this case, we will refund you 76.00€ (79.90€ minus 3.90€).

We are aware that returns cannot always be avoided. Perhaps the following tips will help you to at least reduce them, which not only saves time and frustration, but can also reduce the ecological footprint by saving on transportation routes and packaging material.

• Avoid ordering lots of different styles and sizes of one item. Instead, look for stores near you where you can try on our styles and find your perfect size.
• If you are unsure about your size, take a look at the model's height and the customer reviews for the item in our store.
• Use our size charts to find your recommended size and measure your body measurements precisely.
• Read the product descriptions carefully and look at the photos and videos.
• Only order a product if you really need it. It can help to think about how you would style it beforehand, does it go with existing items of clothing, can it be combined to be worn across seasons, for example? Do you already own a similar item?
• Take your time: It's best to wait when you discover new favorite styles with us and rather make a larger collective order, e.g. with friends

If you have any questions, please get in touch with our lovely Customer Happiness Team.

You've been racing through the city again and your AEVOR backpack shows it! We'll tell you how to get it clean again: Take a cloth or a sponge (please use the soft side), dip it in lukewarm water and rub it carefully over the dirty areas. Important: Please do not use soap! Depending on the model, the outer material of your AEVOR is sensitive to soap, which can cause the upper layers of fabric to come loose.

All our backpacks have a laptop compartment. Depending on the backpack model, different laptop sizes fit in the respective compartment. With the exception of the daypack, all our AEVOR backpacks fit a 15-inch laptop.

Our backpacks have many practical features. The Travel Pack has an extra compartment for shoes and can be used as hand luggage. You can store your bike helmet in the Roll Pack . Most of our backpacks have padded carrying straps and are therefore very comfortable even when worn for long periods. Additional compartments for pens, a tablet or even a water bottle on the outside make your Aevor a real everyday companion.

The main difference lies in the composition of the outer fabric. Black Eclipse has an outer fabric made from 600D recycled PET yarn, which is particularly tear-resistant. Our Proof products have a TPU (thermoplastic polyurethane) coated ripstop outer fabric made from PET-recycled nylon, which is also significantly more abrasion-resistant and water-repellent.

Our products are highly water-repellent. The fabrics are extensively impregnated during the manufacturing process. On the outside, they are treated with a water-based PFC-free impregnation that repels water. On the reverse side, our tried-and-tested PU coating, also water-based, ensures that the material remains waterproof up to a water column of 13,000 mm. However, moisture can penetrate the seams and zippers in the event of heavy water flow, as there is a natural opening there.

You can take a closer look at the material variants in the close-ups on the product detail pages. You can also find useful information about the materials in the product description. Our backpacks are all made from sustainably woven fabrics that differ in their composition, texture, appearance and water resistance.

All our backpacks are the size of hand luggage. The perfect travel backpack for hand luggage is the Travel Pack. Not only does it offer plenty of space, it also has practical storage compartments. Of course, you can also travel with any of our smaller backpacks.

All our backpacks are unisex models. They can be worn equally by all genders. Thanks to various adjustment options, the backpacks can be adapted to any body type. Not sure which aevor is right for you? Take another look at the product pages of our models or the backpack comparison.

AEVOR makes backpacks, bags and accessories for you and your creative, dynamic lifestyle. Our products are for people who go their own way. Just like you.

Our most important sewing factories are located in Vietnam. However, the supply chains for textiles are very complex and multi-layered. We want to answer your questions as best we can. Find out more about our production and supply chains on Eco & Social.

Our products are made from sustainable materials and are produced fairly. We focus on PET recycling, minimizing production waste, and ensuring complete transparency from the beginning to the end of the product cycle. Our water-repellent materials do not contain PFCs. Instead, we use Neoseed, an environmentally friendly alternative. Learn more about Eco & Social here!