We're glad you're interested in our products and would be happy to answer your questions. Please let us know what you need via our " " contact form at .

Yes, of course. We love discounts, contests, and other great promotions. Would you like to stay informed about what we have in store for you? Then sign up for our “ ” newsletter at and get the latest news about aevor! We’re also active on social media: (TikTok),( ), (Instagram), and (YouTube). We post discount promotions and codes there from time to time, too. Be sure to check them out!

After you've added your product to the shopping cart, click "Proceed to Checkout." There, you'll see a list of all the products in your shopping cart, and below that list is a field where you can enter your discount code. Enter the discount code there and then click "Apply." If the code is correct and valid, the purchase price will be adjusted accordingly.

Sign up to be notified when the product you want is back in stock. To do so, enter your email address for the out-of-stock reminder. You'll find the form on the page for the sold-out product.

If you haven't received a confirmation from us, please check your spam folder as well. Unfortunately, our automated emails sometimes end up there. If you can't find it there either, please contact our Customer Happiness Team at.

To ensure your order is shipped as quickly as possible, your order details are automatically forwarded to our logistics department after online payment. Unfortunately, this means it is not possible to cancel or change the order details. If you’d like a different item, please place a separate order for it. If you decide not to keep your order, you can return the items to us within 30 days. To do so, please follow the instructions at Returns and Complaints – AEVOR. Alternatively, you have the option to refuse delivery of the package, in which case your order will be automatically returned to us and you will be refunded the purchase price.

In addition to Germany and Austria, we ship to the following countries in Europe:

Belgium, Bulgaria, Denmark, Estonia, Finland, France,
Greece,  Italy, the Netherlands,
Austria, Sweden, Ireland, Spain (excluding the Canary Islands),
Luxembourg, Poland, Portugal, Romania, the Czech Republic, Hungary, Croatia,
Lithuania, Latvia, Slovakia, Slovenia

We also ship to Switzerland. For shipments to Switzerland, additional value-added tax, customs duties, or other fees—such as customs clearance costs—may apply. These costs are not included in the product or shipping costs for end customers and may need to be paid by you to a third party upon importation of the goods. VAT is calculated based on the taxable value of the goods, which consists of the value of the goods, shipping costs, customs clearance fees, and customs duties.

You can find detailed information on customs duties in the TARES calculator of the Federal Customs Administration at: https://xtares.admin.ch/tares/login/loginFormFiller.do.

Shipping is free for orders of €100 or more. For orders below the minimum order value, shipping costs €3.90 (Germany & Austria). Shipping to other countries costs €7.90 and is free for orders totaling at least €200. Shipping to Switzerland costs €19.90.

Your new item should arrive within five business days. If you haven't received your item after five business days, you can send an email to info@aevor.com to check the status of your package. Sometimes packages get held up at customs, or the address can't be found. We apologize for any inconvenience this may cause.

You can also have your order delivered to a DHL Packstation. To do so, simply enter the Packstation in the "Address" field and your personal DHL post number in the "Apartment, Room, etc. (optional)" field.

If the package was not delivered to your neighbors or a Packstation, you'll need to file an inquiry with the shipping carrier. In this case, please feel free to contact our Customer Happiness Team at. We'll be happy to assist you.

Unfortunately, for technical and logistical reasons, it is not possible to change your address after the fact. If the package cannot be delivered, it will be returned to us and we will refund the purchase price to you. In this case, please place a new order proactively. We have also enabled an automatic address correction feature during checkout that corrects incorrect addresses.

Changed your mind? It happens! To make sure you don't have to make a rushed decision, you have 30 days to exchange your new item. Please note: Returns are only possible with a proof of purchase. This also applies if the item was a gift. For more details on returns, visit the returns portal at and see our Terms and Conditions at.

No, starting October 1, 2023, we’ve decided to charge a flat-rate return fee. We want to take another step toward responsible consumption. Returns have a negative impact on our carbon footprint and, as a result, on the world you call home. Under “How Can I Avoid Returns,” we provide tips on how you can shop online responsibly.

You can use our returns portal at to return items from Germany and Austria. Once you’ve specified which items you want to return, we’ll generate a QR code for your DHL return label. The QR code will also be sent to your email address. You can take it to a package drop-off location or show it to your delivery driver, and the label will be printed for you.

Unfortunately, we do not provide return labels for returns outside of Germany and Austria. You are welcome to return the merchandise at your own expense to the following address:

baesiq GmbH - B2C Returns

c/o dadada GmbH

Heinrich-Barth-Str. 16

53881 Euskirchen



As soon as the package arrives at the warehouse, you’ll receive a credit note via email at
, and within about a week, the money will be refunded to your original payment method at
.

As soon as we receive your returned merchandise from Germany or Austria at our warehouse, we will issue a credit memo and deduct the flat-rate return shipping fee of €3.90 from it. Once this process is complete in our accounting department, you will receive an email from us.

We're sorry to hear that! In this case, please contact our Customer Happiness Team at to file a complaint. We'll get back to you as soon as possible and help you resolve the issue to your complete satisfaction.

Yes! As part of our commitment to sustainability, we always strive to offer a wide selection of replacement parts so that, ideally, the product won’t need to be replaced or disposed of.

We offer a wide variety of replacement parts, such as replacement chest straps, hip belts, buckles, and more. Feel free to visit our replacement parts shop at. If your product is still under warranty and you need a replacement part as part of a warranty claim, please contact our Customer Happiness Team at for more detailed information.

If you received a free product as part of a promotion, it is always valid only in combination with a "main product"; this means you must keep at least one product worth at least €70 from your order in order to keep the free product for free. Otherwise, you’ll need to return the free product or pay the full purchase price for the item. In the latter case, we’ll send you an invoice for the amount due.

Once we receive your return, we will refund the amount using the same payment method you used to pay for the order. Accordingly, for returns from Germany or Austria, the refund will be reduced by a flat-rate return fee of €3.90. Returns from other countries must be shipped back at your own expense. Please note that direct exchanges are unfortunately not possible.

Responsibility toward our environment is a central part of AEVOR’s brand identity. That’s why we’ve decided to introduce a flat-rate return fee. Our goal is to promote mindful consumption and ensure that only items that are truly unwanted or defective are returned. Together with you, we’re taking responsibility for a more sustainable future.

Another key part of our identity as a company is transparency, and of course, we also hope that introducing this flat-rate fee will have a positive economic impact that we can invest in meaningful and sustainable products. You can find out how we do this athere.

The flat-rate return fee for orders from Germany and Austria (effective October 1, 2023) is 3.90 euros. This covers only a portion of the actual costs incurred by a return (shipping, packaging, handling, cleaning, etc.). We cover the larger portion of the costs so that you don’t have to bear them alone. We also hope that this will help raise awareness of the impact returns have on our environment.

Returns from all other countries not listed here are at your own expense.

The flat-rate return fee will be deducted from your refund. Here’s an example: You return all items from an order with an invoice total of €79.90. In this case, we’ll refund you €76.00 (€79.90 minus €3.90).

We know that returns can’t always be avoided. Perhaps the following tips will help you at least reduce them—this not only saves time and frustration but can also reduce your environmental footprint by cutting down on shipping distances and packaging materials.

• Avoid ordering many different styles and sizes of the same item. Instead, check out stores near you where you can try on our styles and find your perfect size.
• If you’re unsure about which size to choose, check the model’s listed height and the customer reviews for the item in our shop. 
• Use our size charts to find your recommended size, and be sure to measure your body dimensions accurately.
• Read the product descriptions carefully and look at the photos and videos.
• Only order if you really need a product. It can help to think ahead about how you’d style it: Does it go with clothes you already own? Can it be mixed and matched to wear across seasons, for example? Do you already own a similar piece?
• Take your time: It’s best to wait a bit when you discover new favorite styles with us and instead place a larger group order, for example, with friends.

If you have any questions, feel free to reach out to our wonderful Customer Happiness Team.

You've been racing through the city again, and it really shows on your AEVOR backpack! Here’s how to get it clean again: Take a cloth or sponge (please use the soft side), dip it in lukewarm water, and gently rub the dirty spots. Important: Please don’t use soap! Depending on the model, the outer material of your AEVOR may be sensitive to soap, which can cause the top layers of fabric to peel away.

All of our backpacks have a laptop compartment. Depending on the backpack model, different laptop sizes will fit in the respective compartment. With the exception of the daypack, all of our AEVOR backpacks can accommodate a 15-inch laptop.

Our backpacks have many practical features. The Travel Pack has an extra compartment for shoes and can be used as carry-on luggage. You can store your bike helmet in the Roll Pack . Most of our backpacks have padded shoulder straps, ensuring a high level of comfort even when carried for long periods. Additional exterior pockets for pens, a tablet, or even your water bottle make your Aevor a true everyday companion.

The main difference lies in the composition of the outer fabric. Black Eclipse features an outer fabric made from 600D recycled PET yarn, which is particularly tear-resistant. Our Proof products feature a TPU (thermoplastic polyurethane)-coated ripstop outer fabric made from recycled PET nylon, which is also significantly more abrasion-resistant and water-repellent.

Our products are highly water-repellent. The fabrics undergo a complex waterproofing process during manufacturing. The outer surface is treated with a water-based, PFC-free waterproofing that causes water to bead up and roll off. On the inside, our proven PU coating—also water-based—ensures that the material remains waterproof up to a water column of 13,000 mm. However, in heavy rain, moisture can penetrate at seams and zippers, as these areas naturally have openings.

On the product detail pages, you can take a closer look at the different fabric options in the close-up photos. You’ll also find useful information about the materials in the product description. All of our backpacks are made from sustainably woven fabrics that vary in composition, texture, appearance, and water resistance.

All of our backpacks are carry-on size. The perfect travel backpack for carry-on is the Travel Pack. Not only does it offer plenty of space, but it also has practical storage compartments. Of course, you can also travel with any of our smaller backpacks.

All of our backpacks are unisex models. They can be worn by people of all genders. Thanks to various adjustment options, the backpacks can be adapted to any body type. Not sure which aevor is right for you? Take another look at the product pages for our models or check out the backpack comparison.

AEVOR makes backpacks, bags, and accessories for you and your creative, dynamic lifestyle. Our products are for people who blaze their own trail. Just like you.

Our main sewing facilities are located in Vietnam. However, the textile supply chains are very complex and multifaceted. We’d like to answer your questions as best we can. Learn more about our production and supply chains at Eco & Social.

Our products are made from sustainable materials and are produced fairly. We focus on PET recycling, minimizing production waste as much as possible, and ensuring complete transparency from the beginning to the end of the product lifecycle. Our water-repellent materials contain no PFCs. Instead, we use Neoseed, an eco-friendly alternative. Read more about Eco & Social here!