FAQ

Service & Contact

interface_essentials/search/dark copy 6 Do the products come with a guarantee?

Yes. The guarantee on our aevor backpacks is valid for two years. If a buckle is lost, a handle breaks or something similar within this period, we will check whether it is a production defect. In this case, we will of course repair or replace your aevor backpack. In such a case, please contact us by email at info@aevor.com. Don't forget to include your proof of purchase and a photo of the defective part.

interface_essentials/search/dark copy 6 Who do I contact with questions about the products?

We are pleased that you are interested in our products and would be happy to answer your question. Tell us your request via our contact form.

interface_essentials/search/dark copy 6 How long can I return a backpack?

You've changed your mind? That's what happens! So that you don't have to rush into a decision, you have 30 days to exchange your new item. Please note: Returns are only possible with proof of purchase. This also applies if the item is a gift. For more details on returns, see the returns portal and our terms and conditions.

interface_essentials/search/dark copy 6 Are there any discount codes?

Of course. We love discounts, competitions and other great promotions. You want to be informed about what we have in store for you? Then sign up for our newsletter and receive news about aevor! We are also active on social media, on TikTok, Instagram and YouTube. There are also discount offers and codes here from time to time. Take a look!

Shipping

interface_essentials/search/dark copy 6 How quickly will the ordered products reach me?

Your new item should reach you within five working days. If you are waiting longer than five working days for your aevor, you can email info@aevor.com to check the status of your package. Sometimes packages get stuck at customs or the address cannot be found. We apologise for any inconvenience this may cause.

Functions & Usage

interface_essentials/search/dark copy 6 How do I clean my backpack?

You have been off-raoding through the city again and it is clear to see from your AEVOR backpack, that this is what you have been doing! We will tell you how to get it clean again: Take a rag or a sponge (please use the soft side) dip it in lukewarm water and rub gently over the dirty areas. Important: Please do not use soap! Depending on the model, the outer material of your AEVOR is sensitive to soaps, so that upper layers of fabric may come loose.

NOW YOU CAN CONQUER THE STREETS AGAIN!

interface_essentials/search/dark copy 6 When does a laptop fit in the backpacks?

All our backpacks have a laptop compartment. Depending on the backpack model, different laptop sizes fit in the respective compartment. Except for the Daypack, all our Aevor backpacks carry your 15 inch laptop.

interface_essentials/search/dark copy 6 What are the backpack features?

Our backpacks have many practical features. The Travel Pack has an extra compartment for shoes and can be used as hand luggage. In the Roll Pack you can easily store your bike helmet. Most of our backpacks also have padded straps and back sections, so you can wear them comfortably even on longer tours. Additional compartments for pens, tablet or even for your water bottle on the outside make your aevor a real everyday companion.

interface_essentials/search/dark copy 6 Are the backpacks waterproof?

Our products are highly water repellent. The fabrics are elaborately impregnated in the manufacturing process. On the outside, they are treated with a water-based coating that makes water roll off. On the back, our proven PU coating, also water-based, ensures that the material remains waterproof up to a water column of 13.000 mm. However, in the event of a strong flow of water, moisture can penetrate at seams and zippers because there is a natural opening there.

interface_essentials/search/dark copy 6 What materials do the backpacks have?

On the detail pages of the products, you can take a closer look at the material variants in the close-up pictures. You can also find useful information about the materials in the product description. Our backpacks are all made of sustainable woven fabrics that differ in their composition, texture, appearance and water resistance.

interface_essentials/search/dark copy 6 Which backpack is suitable as hand luggage?

All our backpacks have the size of carry-on luggage. The perfect travel backpack as a carry-on is the Travel Pack. The not only offers plenty of space, but also has practical storage compartments. Of course, you can also travel with any of our smaller backpacks.

interface_essentials/search/dark copy 6 Which backpack for women and which for men?

All our backpacks are unisex models. They can be worn equally by all genders. The backpacks can be adapted to any body type thanks to various adjustment options. Are you unsure which aevor is right for you? Take another look at the product pages of our models or the backpack comparison.

Brand

interface_essentials/search/dark copy 6 Why a backpack from aevor?

AEVOR making backpacks, bags, and accessories for you and your creative, dynamic lifestyle. Our products are for people who blaze their own path. Just like you.

interface_essentials/search/dark copy 6 Where are the backpacks made?

Our main sewing facilities are located in Vietnam. However, textile supply chains are very complex and multi-step. We want to answer your questions as best we can. Read more about our manufacturing and supply chains on the Eco & Social Page.

interface_essentials/search/dark copy 6 Are the backpacks fair and sustainable?

Our products are made from sustainable materials and are produced fairly. We rely on PET recycling, as little production waste as possible and absolute transparency from the beginning to the end of the product cycle. Our water-repellent materials do not contain PFCs. Instead, we use Neoseed, an environmentally friendly alternative. Our "Slow Fashion" seal GOTS confirms that we and our products meet the highest ecological and social requirements. Read more about Eco & Social.