Terms of service
General Terms and Conditions
§ 1 General
§ 2 Offer
§ 3 Conclusion of the contract in electronic business transactions
§ 4 Statutory right of withdrawal
§ 5 Voluntary right of return
§ 6 Prices of goods, shipping costs and accepted payment methods
§ 7 Due date and order processing
§ 8 Offsetting and right of retention
§ 9 Retention of title
§ 10 Delivery
§ 11 Warranty, guarantees and customer service
§ 12 Copyright and industrial property rights
§ 13 Liability
§ 14 Data protection
§ 15 Final provisions
(1) These General Terms and Conditions (hereinafter referred to as »GTC«) of the
baesiq GmbH
Vitalisstr. 67
50827 Cologne
E-mail: info@baesiq.de
Commercial register: Cologne Local Court, HRB 106532
VAT-ID-No.: DE 344813571
(hereinafter: »baesiq«) as the contractual partner apply to all orders placed in the online store at https://www.aevor.com/en (hereinafter: »Online Shop«). You have the option of viewing, printing and saving the GTC in a reproducible form during the ordering process. The current version of the GTC can also be accessed at https://www.aevor.com/policies/terms-of-service.
(2) By placing your order, you declare your agreement with the validity of the GTC valid at the time of the order. If you are an entrepreneur and use your own GTC that contradict these GTC, these shall not become part of the contract.
(3) The contract text is stored by baesiq, but for security reasons can no longer be accessed by you after the order process has been completed. However, you are free to print out the relevant website during the ordering process using the print function of your browser. The order data and the GTC will be made available to you by e-mail. You can also access the GTC at https://www.aevor.com/policies/terms-of-service.
(4) The contract shall be concluded in German.
(1) The range of goods offered by baesiq at https://www.aevor.com/en is aimed exclusively at persons with unlimited legal capacity and legal entities. Persons without or with limited legal capacity are only authorized to use the range of goods offered with the cooperation and consent of their legal representative. As a rule, sales via the online store at https://www.aevor.com/en are not made to commercial resellers; baesiq offers a separate sales program for these.
(2) Images in the online store are for product presentation purposes only and do not constitute a legally binding offer from baesiq; in this respect, changes and errors are reserved.
§ 3 Conclusion of the contract in electronic business transactions
(1) The ordering process is initiated by placing products presented in the online store in the virtual »shopping cart« and then going to the virtual »checkout«. You must then enter the customer data, including the billing address, any different delivery address and the desired payment method. You can change the data entered at any time until the order process is completed by using the control and correction functions integrated into the order process (»Edit« and »Remove« buttons). By clicking on the »BUY NOW« button during the ordering process you initiate the conclusion of an order and submit a binding offer to baesiq to conclude a purchase contract for the products in the shopping cart. You are bound to the order for a period of two (2) weeks after placing the order; this does not affect your right to withdraw your order in accordance with § 4.
(2) baesiq will immediately confirm receipt of your order (hereinafter referred to as »order confirmation«). The order confirmation as such does not constitute a legally effective declaration of acceptance by baesiq, but merely informs you that the order has been duly transmitted to baesiq, unless the order confirmation is nevertheless combined with a declaration of acceptance of the contract (cf. payment method prepayment). The contract for the various payment methods is concluded as follows:
- PayPal: The acceptance of the order by baesiq and thus the conclusion of the contract comes into effect upon payment via PayPal, PayPal (Europe) S.à.r.l. & Cie, S.C.A., 22-24 Boulevard Royal, L-2449, Luxembourg, with your payment instruction via PayPal to baesiq. The applicable terms of use, which PayPal users must agree to in relation to PayPal (Europe) S.à.r.l. & Cie, S.C.A., are available in German at www.paypal.com. Dispatch takes place after confirmation of payment by PayPal.
- Credit card: If you pay by credit card, baesiq accepts your offer when the credit card account is debited or, if earlier, when the shipping confirmation is sent, but no later than when the goods are delivered. Credit card billing is carried out by PAYONE GmbH, Fraunhoferstr. 2-4, 24118 Kiel, Germany.
- Prepayment: If payment is made in advance, baesiq will accept your offer and request payment with reference to our bank details.
(3) If delivery of the goods ordered by you is not possible, for example because the goods in question are not in stock, baesiq will inform you immediately and refund any payments already received without delay.
(4) If not all of the products ordered are in stock, baesiq shall be entitled to make partial deliveries at its own expense, provided this is reasonable for you and unless expressly agreed otherwise.
§ 4 Statutory right of withdrawal
(1) If you are a consumer (i. e. a natural person who places the order for a purpose that cannot be attributed to their commercial or independent professional activity), you have a right of withdrawal in accordance with the statutory provisions.
(2) If you, as a consumer, make use of your right of withdrawal in accordance with paragraph 1, you must bear the regular shipping costs of the return shipment. This does not apply if the return shipment is made within Germany or from Switzerland and the return slip provided by baesiq is used. In this case, baesiq will bear the shipping costs for returning the goods.
(3) With regard to the exercise of the right of withdrawal, the provisions set out in detail in the following withdrawal policy shall apply:
Withdrawal Policy
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods (or in the case of a single order with separate delivery, the last goods or in the case of a delivery in several partial shipments or pieces, the last partial shipment or the last piece).
To exercise your right of withdrawal, you must
baesiq GmbH
Vitalisstr. 67
50827 Cologne
E-mail: info@aevor.com
inform us of your decision to withdraw from this contract by an unequivocal statement (e. g. a letter sent by post or e-mail). You can use the attached sample withdrawal form, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, baesiq shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which baesiq is informed about your decision to withdraw from this contract, unless one of the following situations applies. For the repayment, baesiq will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. Under no circumstances will you be charged any fees for this repayment. baesiq may refuse the refund until baesiq has received the goods back or you have provided proof that you have returned the goods, whichever is the earliest.
You must return the goods immediately and in any case within fourteen days at the latest from the day on which you inform baesiq of the withdrawal of this contract to
baesiq GmbH – Returns B2C
c/o dadada GmbH
Heinrich-Barth-Str. 16
53881 Euskirchen
to return or hand over the goods. The deadline is met if you send the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. This does not apply if the return shipment is made within Germany or from Switzerland and the return slip provided by baesiq is used. In this case, baesiq will bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functionality of the goods.
Sample withdrawal form
If you wish to cancel the contract, please complete this form and send it to us:
baesiq GmbH
Vitalisstr. 67
50827 Cologne
E-mail: info@aevor.com
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of
The following goods (*)
Ordered on (*) /received on (*)
Name of the consumer(s) (*)
Address of the consumer(s)
________________________________ _________________________________
Date Signature of the consumer(s) (only for notification on paper)
(*) Delete as appropriate.
End of the withdrawal policy
(4) baesiq makes the following non-binding recommendations for the handling of goods during the withdrawal period and for the return of goods in the event of a withdrawal, whereby baesiq expressly points out that these are purely recommendations which do not constitute a prerequisite for the effective exercise of the statutory right of withdrawal: In the event of a return of goods, please do not send the goods back to baesiq freight collect, but as a prepaid parcel. baesiq also asks you to avoid damaging or soiling the goods during the withdrawal period and to return the goods to baesiq in their original packaging with all accessories and packaging components if possible. If the original packaging is no longer available, please use suitable packaging to avoid transport damage.
(1) In addition to your statutory rights, baesiq grants you a voluntary right of return of 30 days from receipt of the goods, provided that they are complete and in the same condition as when you received them. You can also withdraw from the contract after the 14-day withdrawal period has expired (see withdrawal instructions under § 4) by returning the goods within 30 days of receipt (period begins on the day after receipt of the goods) to
baesiq GmbH – Retoure B2C
c/o dadada GmbH
Heinrich-Barth-Str. 16
53881 Euskirchen
send it back. Timely dispatch is sufficient to meet the deadline.
(2) You bear the direct costs of returning the goods. These are €3.90 per return order for returns from Germany or Austria. They will be deducted from the amount to be refunded to you immediately before the refund is made. You can obtain the return label for returns from Germany and Austria at the following link: https://return.reybex.com/?company=Aevor. If you return goods from other countries or do not use the specified return label within Germany/Austria, you will be responsible for the return shipping costs.
(3) Until the expiry of the period for the statutory right of withdrawal, the statutory conditions listed there shall apply exclusively.
(4) We only grant the voluntary right of return on condition that the goods are complete when they are returned, are in the same condition as when they were received, and we will refund the purchase price. If the goods do not meet these conditions, we reserve the right to refuse to take the goods back at our own discretion. Alternatively, as in the case of the statutory right of withdrawal, compensation for the loss in value may be demanded in the case of the voluntary 30-day right of return if the loss in value is due to handling of the goods that was not necessary to check the nature, properties and functioning of the goods.
This applies in particular to the following cases:
- If the goods are not returned complete, i.e. with all components (e.g. sets, bundles or other promotional offers (e.g. ‘Hip Bag Gift’)).
- If the goods are not in their original condition (e.g. if security or other labels have been removed from the goods).
- If the goods show signs of deterioration (e.g. soiling or damage).
In these cases, you will receive an email from our returns team informing you of the next steps. You have 14 days from receipt of this message to decide on one of the following options:
- Return the goods at our expense: We will send the goods back to you and the purchase price remains due in full.
- Partial refund of the purchase price: We will charge a reasonable amount of compensation for the loss in value of the goods. The remaining amount will be refunded to the payment method you used.
If we do not receive a response from you within the 14-day period, we will assume that you agree to the partial refund option. In this case, the calculated remaining amount will be transferred automatically.
(5) The shipping costs of the original purchase will be refunded if you return the goods to us in full within the return period. Details of any shipping costs that may arise can be found at https://www.aevor.com/en/policies/shipping-policy. In any case, you bear the transport risk. Whether the return costs are refunded depends on the country to which the original delivery was made. Details on returning the goods can be found at https://www.aevor.com/en/pages/retoure-und-reklamation.
(6) Please enclose the completed return form, which you can find here https://www.aevor.com/en/pages/retoure-und-reklamation. Please return items in their original packaging, if possible, but at least in suitable transport packaging.
(7) Notwithstanding this, your statutory rights, including your statutory warranty rights, continue to exist without restriction. The voluntary right of return does not affect your statutory right of withdrawal.
§ 6 Prices of goods, shipping costs and accepted payment methods
(1) For goods ordered via the online store, the prices of the day of the order apply. The prices are explicitly stated during the ordering process. You will also be informed about the amount of the shipping costs and any costs arising from the selected payment method during the ordering process. Details of any shipping costs incurred can be found at https://www.aevor.com/en/policies/shipping-policy.
(2) For orders whose delivery address is within the European Union (EU), all prices include the applicable statutory VAT.
(3) When shipping to countries outside the European Union (EU), VAT will be deducted at the virtual »checkout«. Additional costs (import sales tax, customs fees, customs duties) may be incurred. These are usually collected by third parties when the goods reach the specified delivery address. The customer must pay these costs and taxes. Please note that baesiq has no influence on these costs and taxes and cannot communicate them either during the ordering process or afterwards. baesiq recommends that you obtain information on importing goods from your local customs and/or tax authorities before placing an order.
(4) baesiq accepts the following payment methods during the order process: credit card or PayPal.
(5) Baesiq reserves the right to exclude individual payment methods.
§ 7 Due date and order processing
(1) The purchase price is due upon conclusion of the contract and is payable without deduction.
(2) In deviation from paragraph 1, when paying in advance, the invoice amount must be transferred to the account specified by baesiq within 10 days of conclusion of the contract. The ordered goods will be reserved for you until then. The goods will be dispatched after receipt of payment. You will receive an automatic payment reminder by e-mail 5 days after receipt of your order and selection of the prepayment payment method.
(3) By concluding the contract, you agree that baesiq will send you invoices, credit notes, payment reminders and, if applicable, reminders exclusively in electronic form by e-mail.
§ 8 Offsetting and right of retention
(1) You are only entitled to offset claims if the counterclaim with which you wish to offset is undisputed or has been legally established or relates to counterclaims from the same purchase contract.
(2) You can only assert rights of retention if the counterclaim arises from the same purchase contract.
The delivered goods remain the property of baesiq until full payment has been received.
(1) You will be informed about the delivery time on the respective product detail page and before placing the order.
(2) The following delivery restrictions apply: baesiq only delivers to customers who have their habitual residence (billing address) in one of the countries listed on https://www.aevor.com/en/policies/shipping-policy and who can provide a delivery address there.
(3) baesiq shall deliver ordered goods either itself or by commissioning a third party to the delivery address specified by the customer.
§ 11 Warranty, guarantees and customer service
(1) The statutory warranty regulations shall apply. baesiq shall be liable for material defects in accordance with the applicable statutory provisions, in particular § 434 et seq. German Civil Code (Bürgerliches Gesetzbuch) for material defects.
(2) Any additional guarantees granted by baesiq shall not affect your statutory warranty claims and shall apply in addition to these.
(3) baesiq’s customer service can be reached at the following contact details:
baesiq GmbH
Vitalisstr. 67
50827 Cologne
E-mail: info@aevor.com
§ 12 Copyright and industrial property rights
(1) The content of the website at https://www.aevor.com/en, in particular texts, graphics, photos, images, moving images, sound recordings and software (hereinafter referred to as »content«), is the (intellectual) property of baesiq, its licensees or content providers, unless copyrights of third parties exist. Reproduction, editing, translation and other processing of the content, including the use of the content, in particular on platforms such as eBay or Amazon, is not permitted.
(2) Listed trademarks and brand names are the (intellectual) property of their respective owners.
(1) baesiq shall be liable in accordance with the statutory provisions, unless liability is excluded in accordance with the following provisions.
(2) baesiq excludes liability for slightly negligent breaches of duty, unless damages resulting from injury to life, limb or health or guarantees are affected or claims under the Product Liability Act are affected. Furthermore, liability for the breach of obligations, the fulfillment of which is essential for the proper execution of the contract and on the observance of which you as a customer may regularly rely (so-called cardinal obligations), remains unaffected and is limited to compensation for foreseeable and typical damage.
(3) The provisions of this § 13 shall also apply to breaches of duty by vicarious agents of baesiq.
(1) All personal data provided by you (e. g. title, name, address, e-mail address) will be collected, processed and stored by baesiq exclusively in accordance with the provisions of German and European data protection law.
(2) baesiq uses the data provided by you to fulfill and process the order. Your data will be passed on to the shipping company commissioned with the delivery, insofar as this is necessary for the delivery of the goods. baesiq will pass on your payment details to baesiq’s payment service providers in order to process payments. Once the contract has been fully processed and the purchase price has been paid in full, your data will be blocked for further use and completely deleted after expiry of the retention obligations under tax and commercial law, unless you have expressly consented to the further use of your data. Further storage may take place in individual cases if this is required by law.
(3) baesiq provides additional information on data protection at https://www.aevor.com/en/policies/privacy-policy.
(1) The contract concluded between you and baesiq shall be governed by German law to the exclusion of the UN Convention on Contracts for the International Sale of Goods. This choice of law shall only apply insofar as it does not deprive you of mandatory applicable consumer protection provisions of the country in which you, if you are a consumer, have your personal residence at the time of your order.
(2) If you are a merchant and have your registered office in Germany at the time of the order, the exclusive place of jurisdiction is Cologne. Otherwise, the applicable statutory provisions shall apply to local and international jurisdiction.